What should you do if you’re unsure about a policy or procedure?

• A. Make a guess and proceed.
• B. Ignore it until someone asks.
• C. Ask a coworker to decide for you.
• D. Seek clarification from your supervisor or the training department and do not assume.

Answer: (D)

When you’re unsure about a policy or procedure, the best move is to seek clarification from your supervisor or the training department and not assume. Policies provide official guidance to keep actions consistent, safe, and compliant, so getting a direct, approved explanation helps you apply the rule correctly and reduces the risk of mistakes or misunderstandings. Pausing to ask prevents misinterpretation and protects you and the organization from potential consequences. Waiting or improvising can lead to wrong actions, while relying on a coworker to decide may spread unofficial practices and still leaves you without official backing. So, reach out for the right guidance before moving forward.