What is the purpose of the quality issue log?

• A. Used to track attendance.
• B. Used to document quality issues with descriptions, root cause, corrective actions.
• C. Store travel plans.
• D. Log customer complaints only.

Answer: (B)

Recording quality issues in a dedicated log provides a structured record of what happened, why it happened, and what needs to be done. The purpose is to document each issue with a clear description, identify the root cause, and outline corrective actions, including who is responsible and when they should be completed. This setup supports thorough investigation, helps prevent recurrence, and creates an traceable trail for audits and continuous improvement. Tracking attendance, storing travel plans, or listing customer complaints alone don’t capture the full process of understanding causes and implementing fixes, so they don’t fulfill the same role as a quality issue log.